Privacy Policy
Last updated: April 2026
Who We Are
Doepets ("we", "us", "our") operates an online pet accessories store at doepets.com. We are committed to protecting your personal information and your right to privacy.
Information We Collect
When you place an order or create an account, we collect:
- Name, email address, and phone number
- Billing and shipping address
- Payment information (processed securely by our payment provider — we never store card details)
- Order history and product preferences
When you visit our store, we automatically collect device information (browser type, IP address, time zone) and browsing behaviour via cookies.
How We Use Your Information
We use the information we collect to:
- Process and fulfil your orders
- Send transactional emails (order confirmation, shipping updates)
- Improve our website and product selection
- Send marketing communications (only if you opt in)
- Comply with legal obligations
Sharing Your Information
We share your data only with trusted third parties who help us operate our business:
- Shopify — our e-commerce platform
- Shipping partners — to deliver your orders
- Payment processors — to handle transactions securely
We do not sell your personal information to third parties.
Cookies
We use cookies to improve your browsing experience and to analyse site traffic. You can control cookies through your browser settings.
Your Rights
Depending on your location, you may have the right to access, correct, or delete your personal data. To exercise these rights, email us at privacy@doepets.com.
Contact
Questions about this policy? Contact us at privacy@doepets.com.