Shipping Policy
Processing Time
All orders are processed within 1–3 business days after payment is confirmed. Orders placed on weekends or public holidays will be processed on the next business day.
Shipping Times
We ship internationally from our fulfilment partners. Estimated delivery times:
- United States: 7–15 business days
- United Kingdom / Europe: 10–18 business days
- Australia / New Zealand: 10–20 business days
- Rest of World: 12–25 business days
Please note these are estimates. Delivery times may vary due to customs clearance, carrier delays, or peak periods.
Tracking
A tracking number will be emailed to you once your order has shipped. Allow 24–48 hours for tracking information to update after dispatch.
Customs & Duties
International orders may be subject to import duties and taxes levied by the destination country. These charges are the responsibility of the buyer. We are unable to predict or control these fees.
Lost or Delayed Packages
If your order hasn't arrived within 30 days of the estimated delivery date, please contact us at support@doepets.com and we will investigate immediately.